Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by GMG Transportation Inc. ("GMG," "we," "us," or "our"), you accept and agree to be bound by these Terms of Service. These terms apply to all users of our transportation services, including passengers, bookers, and website visitors.

2. Service Description

GMG Transportation provides luxury ground transportation services in Southern California, including:

• Airport transfers (pickup and dropoff)
• Corporate and executive travel
• Special event transportation
• Hourly chauffeur services
• Long-distance intercity travel

3. Booking and Reservations

Reservations can be made through our website, by phone at 323-284-8444, or via email. All bookings require a minimum of 2 hours. We recommend booking 24-48 hours in advance.

All bookings receive a confirmation via email or phone. Please verify all details are correct — it is your responsibility to notify us of any errors.

4. Payment Terms

We accept Visa, Mastercard, American Express, and debit cards. Payment is required at time of booking through our secure Stripe system. Corporate accounts with approved invoicing have 30-day payment terms.

Gratuity is not included and is at the customer's discretion. Standard gratuity is 15–20%.

5. Cancellation and Refund Policy

6. Customer Responsibilities

Please provide accurate pickup/dropoff locations, contact information, and number of passengers. Be ready at your pickup location at the scheduled time — a 15-minute grace period is provided, after which wait time charges of $25/15 min may apply.

Passengers must not smoke in the vehicle, treat the driver and vehicle with respect, comply with applicable laws, and ensure children are properly secured. Customers are responsible for any vehicle damage caused by passengers.

7. Liability and Insurance

All GMG vehicles are fully insured for commercial passenger transportation as required by California law. Insurance certificates are available upon request.

GMG's liability is limited to direct damages only. We are not liable for missed flights or events due to traffic, lost personal belongings, or indirect/consequential damages.

8. Service Modifications

Route changes or additional stops requested during service may result in additional charges. Hourly booking extensions are subject to availability and billed at the hourly rate.

9. Force Majeure

GMG Transportation is not liable for failure to perform services due to natural disasters, severe weather, civil unrest, government restrictions, or vehicle mechanical failures beyond our control.

10. Dispute Resolution

Complaints should be directed to us within 48 hours of service completion at gmgtransinc@gmail.com or 323-284-8444. These Terms are governed by California law; disputes shall be resolved in Los Angeles County courts.

11. Changes to Terms

GMG Transportation reserves the right to modify these Terms at any time. Changes are effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information