Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by GMG Transportation Inc. ("GMG," "we," "us," or "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our transportation services, including passengers, bookers, and visitors to our website.

2. Service Description

GMG Transportation provides luxury ground transportation services in Southern California, including:

• Airport transfers (pickup and dropoff)
• Corporate and executive travel
• Special event transportation
• Hourly chauffeur services
• Long-distance intercity travel

3. Booking and Reservations

3.1 Booking Process

Reservations can be made through our website, by phone at 323-284-8444, or via email at gmgtransinc@gmail.com. All bookings are subject to vehicle and driver availability.

3.2 Minimum Booking

All services require a minimum booking of 2 hours. Bookings under 2 hours will be charged at the 2-hour minimum rate.

3.3 Advance Notice

We recommend booking at least 24-48 hours in advance to ensure availability. While we accommodate last-minute bookings when possible, availability is not guaranteed.

3.4 Confirmation

All bookings will receive a confirmation via email or phone. Please verify all details are correct in your confirmation. It is your responsibility to notify us of any errors or changes needed.

4. Payment Terms

4.1 Payment Methods

We accept payment via credit card (Visa, Mastercard, American Express), debit card, and for approved corporate accounts, invoicing.

4.2 Payment Timing

Payment is required at the time of booking through our secure Stripe payment system. For corporate accounts with invoicing, payment is due within 30 days of invoice date.

4.3 Pricing

All rates are quoted in U.S. dollars and are subject to change. Rates are calculated based on:

• Hourly rate for the selected vehicle
• Number of hours (minimum 2 hours)
• Additional stops or route changes
• Wait time beyond agreed grace period

4.4 Gratuity

Gratuity is not included in the quoted rate and is at the customer's discretion. Standard gratuity for exceptional service is 15-20% of the total fare.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• 24+ hours notice: Full refund minus processing fees
• 12-24 hours notice: 50% refund
• Less than 12 hours: No refund
• No-show: 100% charge

5.2 GMG Cancellations

In the unlikely event that GMG must cancel your reservation, you will receive a full refund. We will make every effort to provide alternative transportation options.

5.3 Flight Delays

For airport pickups, we monitor flight arrivals in real-time. There is no charge for delays due to flight arrival changes. However, if you fail to notify us of changes to your flight information and miss your scheduled pickup, standard cancellation fees apply.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate pickup/dropoff locations, contact information, flight details (if applicable), and number of passengers. Inaccurate information may result in delays or additional charges.

6.2 Punctuality

Please be ready at your pickup location at the scheduled time. A grace period of 15 minutes is provided. After 15 minutes, wait time charges of $25 per 15 minutes may apply.

6.3 Passenger Conduct

Passengers must:

• Treat the driver and vehicle with respect
• Not smoke in the vehicle
• Not consume alcohol unless approved in advance
• Comply with all applicable laws
• Ensure children are properly secured in car seats (provided upon request)

6.4 Property Damage

Customers are responsible for any damage to the vehicle caused by passengers, including but not limited to stains, tears, burns, or mechanical damage. Cleaning fees starting at $150 may apply for excessive mess or damage.

7. Liability and Insurance

7.1 Insurance Coverage

All GMG vehicles are fully insured for commercial passenger transportation as required by California law. Insurance certificates available upon request.

7.2 Limitation of Liability

GMG Transportation's liability is limited to direct damages only. We are not liable for:

• Missed flights, meetings, or events due to traffic or unforeseen circumstances
• Lost, stolen, or damaged personal belongings left in the vehicle
• Indirect, incidental, or consequential damages

7.3 Lost Items

While we make every effort to return lost items, GMG is not responsible for personal belongings left in vehicles. Please check for all belongings before exiting the vehicle.

8. Service Modifications

8.1 Route Changes

Route changes or additional stops requested during service may result in additional charges based on time and distance.

8.2 Time Extensions

For hourly bookings, extensions beyond the reserved time are subject to availability and will be charged at the hourly rate for the vehicle.

9. Force Majeure

GMG Transportation is not liable for failure to perform services due to circumstances beyond our control, including but not limited to: natural disasters, severe weather, acts of God, civil unrest, government restrictions, or vehicle mechanical failures.

10. Dispute Resolution

10.1 Complaints

Any complaints or concerns should be directed to us within 48 hours of service completion by contacting us at gmgtransinc@gmail.com or 323-284-8444.

10.2 Governing Law

These Terms of Service are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.

11. Changes to Terms

GMG Transportation reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, please contact: