Frequently Asked Questions

We recommend booking at least 24-48 hours in advance to ensure availability. However, we do our best to accommodate last-minute bookings based on vehicle and driver availability.

We require a minimum of 2 hours per booking for all vehicles.

Yes! You can book transportation for family members, friends, colleagues, or clients. Just provide their contact information and pickup details during booking.

Contact us at least 24 hours before your scheduled pickup at 323-284-8444 or gmgtransinc@gmail.com to modify your reservation. Changes are subject to availability.

Yes. All bookings include a professional chauffeur as part of the rate.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and offer invoicing for approved corporate accounts.

Gratuity is not included in the quoted rate and is at your discretion. Standard gratuity for exceptional service is 15-20% of the total fare.

No hidden fees! Our quotes include the vehicle, driver, and standard service. Additional charges may apply for extra stops, extended wait times beyond 15 minutes, or route changes.

Yes! We offer special rates for corporate accounts and frequent customers. Contact us at 323-284-8444 to discuss corporate packages.

Our fleet includes Cadillac Escalade ESV, Chevrolet Suburban, and GMC Yukon XL vehicles (both premium and standard), accommodating 6-7 passengers with luggage.

Absolutely! While we can't always guarantee the same driver or vehicle, we will do our best to honor your preferences based on availability.

Yes, our premium vehicles (Escalade and Premium Yukon XL) come equipped with WiFi. Please let us know if you need WiFi access when booking.

Yes. Child and booster seats are available upon request at no additional charge. Please mention this during the booking process so we can accommodate your needs.

Service animals are always welcome. For pets, please contact us in advance to make arrangements. Small pets in carriers are generally acceptable.

Absolutely. We track your flight in real-time and ensure prompt curbside pickup or meet-and-greet inside the terminal based on your preference.

No worries! We monitor all flights in real-time. If your flight is delayed, we automatically adjust your pickup time at no additional charge.

Yes! Our driver can meet you inside the terminal with a name sign. This service is available at LAX and other major airports.

We recommend arriving 2 hours before domestic flights and 3 hours before international flights. We monitor traffic and adjust departure times accordingly.

We serve all Southern California airports including LAX, Burbank (BUR), Long Beach (LGB), John Wayne (SNA), Ontario (ONT), and San Diego (SAN).

Cancellations made at least 24 hours before the scheduled pickup time are fully refundable minus processing fees. Cancellations within 24 hours may incur a 50-100% charge depending on vehicle and timing.

We understand emergencies happen. Contact us immediately and we'll work with you on a case-by-case basis to find a fair solution.

Yes, you can reschedule with at least 24 hours notice subject to availability. Contact us at 323-284-8444 or gmgtransinc@gmail.com.

Yes. We offer intercity travel throughout Southern California and beyond. Contact us directly for custom quotes for destinations like San Diego, Las Vegas, Palm Springs, or San Francisco.

We primarily serve Los Angeles County and surrounding areas including Beverly Hills, Santa Monica, Pasadena, Glendale, Burbank, and the San Fernando Valley.

Yes! Our hourly service is perfect for errands, meetings, shopping, or touring. Minimum 2 hours applies.

Absolutely! Las Vegas is a popular destination. The drive takes approximately 4-5 hours. Contact us for special rates on long-distance trips.

Yes, all of our vehicles are fully licensed and insured for commercial use and passenger safety. Insurance certificates are available upon request.

Yes. All our drivers undergo thorough background checks, drug testing, and have clean driving records. They are professionally trained and licensed commercial drivers.

All vehicles are thoroughly sanitized between rides, and we follow CDC guidelines. Masks are available upon request, and our drivers maintain the highest hygiene standards.

In the rare event of a mechanical issue, we have backup vehicles and will arrange immediate alternative transportation at no extra cost to you.

Yes! We specialize in wedding transportation including bridal party transfers, guest shuttles, and getaway cars. Contact us to discuss custom wedding packages.

Yes. We can coordinate multiple vehicles for conferences, corporate events, weddings, and other group transportation needs.

We can arrange decorations for weddings and special events. Please discuss your requirements when booking.